Return Policy

At NU deal, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have two calendar days to return an item from the date you received the product.

To be eligible for a return, your item must be unused and unwashed in the same condition that you received it. Your item must be in the original packaging.

The price tags, brand tags, shoe-box and all original packaging must be present . The product with any gifts received must also be returned along with the product. 2 days return/replacement policy in case you have received a damaged, defective, wrong product or product with missing accessory.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. we are offering exchange policy.

If your return is approved, we will initiate a refund to NU deal wallet. You will receive the credit within a 5 working days.

Exchange Policy

At NU deal, we want to ensure that you are completely satisfied with your purchase. If you wish to exchange an item, we're here to help.

Eligibility

You may exchange an item within 2 calendar days of receiving your order. To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

1. Contact us at customercare@nr12brandsshop.com to initiate the exchange process. Please provide your order number and details of the item you wish to exchange.

2. The Customer may take note of the following

   • The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and actual product.
   • The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors.
   • Sea green color sometimes looks Aqua blue and the other way around.
   • Products which are embellished with sequins, beads may a tendency to come off, in spite of all prudent care.

3. Once your exchange request is approved, we will provide you with instructions on how to return the item to us.

4. Upon receiving the returned item and verifying its condition, we will process the exchange and ship the replacement item to you.

Shipping

You will be responsible for paying for your own shipping costs for returning the item. However, we will cover the shipping costs for sending the replacement item to you.

Exceptions

Please note that certain items may not be eligible for exchange due to hygiene reasons or if they are customized or personalized. Additionally, sale or clearance items may not be eligible for exchange.

Contact Us

If you have any questions on how to return your item to us, contact us at customercare@nr12brandsshop.com.